If your patient is having trouble downloading and logging into HealthStar, there are several things you can do to aid them.
First, make sure that your patient knows their Google Play account username or password (if they have an Android device) or their Apple ID username and password (if they have an Apple Device). If they do not yet have an account, keep in mind that they will need to make one in order to download the app from the Play Store/ App Store.
- - -
Another common problem is that your patient may have HealthStar downloaded on their device, but is not able to access it. When a patient is invited to join HealthStar an email titled "HeatlhStar Invitation" is sent to them from firstname.lastname@example.org. They must open this e-mail on their mobile device and tap on "Get Started" in order to log into HealthStar. This email may be lost in "Spam" or put into "Junk" so ask your patient to double check these folders.
An example e-mail is shown below.
Once the patient finds the e-mail and taps on "Get Started", they will need to enter in their date of birth in order to start using the app.
- - -
If the patient is not able to log in using their email or prefers not to, the patient can also log in to HealthStar using a secret key generated by you, the provider.
Navigate to the patient's information on Provider portal of HealthStar. Then, click on the settings icon. From here, you should get an option to generate a secret key for your patient. The secret key will be a combination of numbers and letters that will allow your patient to log into HealthStar without having to use their e-mail.