5:00 AM ET
- Some pages in the HealthStar administrative web portal are currently unavailable
- Chat photos are slow to load
- Surveys may not load for brand new users
10:37 AM ET
- Full service was restored by 3rd party provider
FOR MORE INFORMATION
We are currently working with our 3rd party provider to resolve the issue on their end.
If you are unable to access HealthStar administrative web portal using your existing bookmark, you can access it directly from https://healthstar.io.
The summary of our investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.